Yes. Our platform can be provisioned quickly, and there is a 30-day satisfaction guarantee on the SaaS option. If you're not happy with how it runs within that period, you can receive a full refund of the SaaS subscription fee. This is effectively a trial window to ensure the solution meets your needs.

Our pricing allows you to choose one of two options. Either a monthly SaaS model where you pay monthly for the usage of our solution, or you can pay a one-time license where you have no required ongoing costs. If you choose the SaaS model, the standard monthly fee is $999 without integrations (e.g. ERP, EHR/EMR integration) or $1,599 with the integration platform included. Alternatively, if you select the one-time license model, that is $25,000 (core platform) or $35,000 (with integration platform). We also have a full US based technical team to assist our clients in tailoring the solution to their unique business workflows. Those services or optional add-ons can be estimated with your project scope as requested.

A functional site can typically be launched in about four weeks because of the platform's robust out-of-the-box capabilities. This initial phase launch can provide a HIPAA-compliant environment for selling or managing health-related products and services, allowing you to get up and running quickly before you potentially look to add integration or customizations to tailor the solution to your specific business requirements.

Sometimes additional time is required, especially when there are complex integrations or when client-side decisions and data inputs are delayed. If you need custom workflows, EMR/EHR integrations, or specialized features, the overall timeline can extend beyond four weeks. However, the base system is still deployed rapidly so you can begin testing sooner.

By default, you receive a headless ecommerce API with secure data handling, a pre-built frontend, and an administrative dashboard. The system includes role-based access control, multi-factor authentication, standard payment processing, sales tax calculations, common shipping integrations, and a configurable front end for medical or healthcare workflows. A privacy center is also included so users can manage their data settings within HIPAA and GDPR guidelines.

The platform integrates with a wide range of external systems—EMR, EHR, pharmacy software, CRM, ERP, and more—through our dedicated integration product, Clarity Connect. Standard integrations for popular solutions may be ready off the shelf, which allows us to more rapidly deploy a connection to your software, prior to configuring the workflows you need for your business. If you use custom or less common applications, you can still connect via secure APIs which our technical team will tailor to your needs.

ClarityAI offers three key areas of AI support: content generation (e.g., product details, metadata), intelligent search and recommendations, and conversational AI for customer service. These features can be fine-tuned to fit your branding and specific use cases. They help streamline tasks like personalized product suggestions, interactive chatbots, and marketing automation.

Yes. The platform uses a "headless" architecture, allowing you to decouple the frontend from the backend. If you have an existing CMS or prefer to create a custom user interface, you can leverage the system's API to incorporate HIPAA-compliant ecommerce functionality into virtually any design or technology stack.

Our platform can accommodate entirely custom designs. You can work with your own design team or rely on our team's award-winning design experts to create a unique look and feel. With our headless architecture, you have complete freedom to craft a user experience that aligns with your brand, while still maintaining secure HIPAA workflows.

Sophisticated workflows are supported through extensible hooks, pipelines, and robust APIs. Our platform can handle scenarios like doctor-patient portals, pharmacy fulfillment, telehealth sessions, lab result management, and more. You can configure or customize nearly every step to reflect your organization's specific procedures and compliance requirements.

Our platform is highly scalable, whether you have a large number of SKUs (e.g., millions of items) or a complex multi-store setup. It's built on containerized, modern programming frameworks that can handle heavy traffic through load balancing, caching, and auto-scaling on cloud platforms like Azure or AWS, ensuring reliable performance.

For SaaS deployments, hosting is handled in HIPAA-compliant cloud environments such as Microsoft Azure. For our one-time license pricing, you can also host on your own infrastructure or another cloud provider that meets HIPAA standards. Our platform is designed to run securely on Azure, AWS, or on-premise setups, depending on your preference and compliance needs.

With the SaaS subscription, the code is typically licensed for use during the subscription timeline but not owned. However, you do have the option of purchasing the source code outright, if desired while on the SaaS model. Additionally, you can opt for a one-time license cost, which grants you immediate ownership of the core platform code from the start.

A proven checklist and best-practice blueprint guide the entire implementation process, including data encryption, secure tokenization, role-based access, and detailed logging. The solution supports multi-factor authentication and end-to-end encryption. We can sign a Business Associate Agreement (BAA) , and clients often add a third-party auditing tool—like Accountable HQ—for ongoing compliance monitoring.

You can integrate our headless ecommerce backend with an existing site or CMS (e.g., WordPress) without compromising compliance. Sensitive data and HIPAA workflows execute in our secure ecommerce backend, while your main site can continue running as normal, embedding HIPAA-compliant components via APIs or prebuilt widgets.

User management includes distinct roles (e.g., patient, provider, admin). Multi-factor authentication is supported to enhance security. Administrators can granularly control who sees and edits protected health information. Auditing and logging track access, which helps to fulfill HIPAA's "minimum necessary" and traceability guidelines.

A variety of payment gateways are supported. Any transmitted credit card data is tokenized and protected, ensuring your transactions comply with standard Payment Card Industry (PCI) rules. If needed, you can also work through integrated ISO partnerships for potentially more favorable transaction rates and advanced payment features.

Our platform features built-in reports for orders, user data, and audit trails. Extended reporting can be done via customizable modules or external tools integrated through the platform's APIs. All critical actions are logged, helping you maintain compliance and generate the audits you need for internal checks or external regulations.

Comprehensive documentation and help resources are available, including how-to videos and knowledge-base articles. Ongoing consultative support is available post-launch, and you can request further training sessions for your team as well. For broader HIPAA training across your organization, partner tools like Accountable HQ may also be recommended.

Yes. We can execute a BAA, which formalizes the responsibilities and safeguards that protect PHI in accordance with HIPAA regulations. This is standard practice to ensure all parties remain compliant throughout the partnership.

Identify your ideal outcomes, gather any existing data or systems you want to integrate, and outline your business workflows. Think about what you need in the next few years so your initial setup leverages as many out-of-the-box features as possible. Having clear objectives and data requirements makes your discovery phase run more smoothly.